Shipping terms
Postage costs in Australia:
Free express postage: Spend over $200 in a single transaction to qualify!
Free express post excludes signature on delivery.
Regular Post: $15 flat rate. (Crowns and Headbands)
We use Australia Post. Regular post orders can be left in a safe place. If you want to sign for your parcel, please choose Express Post with Signature.
Express post: $25 flat rate. (Crowns and Headbands)
We use Australia Post. The express is delivery time. Head to Australia Post website for more information on delivery time to your area.
Regular Post: $10 flat rate. (all other small items e.g. earrings, moon clips, combs etc)
We use Australia Post. Regular post orders can be left in a safe place. If you want to sign for your parcel, please choose Express Post with Signature.
Processing time
At Crystal Diva we aim to post your orders within 24- 48 hours
As a small team we do our best to get your orders out as quickly as we can, however occasionally there can be delays outside of our control.
Pre-orders:
Pre-orders will be posted within the expected time noted on the specific corresponding product page. Once the pre-order stock arrives to us, we will send it using your chosen shipping method. These are estimated times and can change due to things outside of our control. Please note, if you have other items included with your Pre-Order item, all goods will be shipped together.
Postage costs International:
Unfortunately, currently we do not post internationally.
The cost of international shipping makes shipping internationally cost prohibitive for our customers.
Other information:
Once the parcel has left us it is no longer in our control, it is in the control of the parcel delivery service.
We are not responsible for lost or damaged postage items. Claims can be made through the postal service.
Please note, this timing is an estimate only.
Crystal Diva will not be held responsible for any shipping delays that may occur.
We recommend choosing Express Post at check out for a quicker option.